Error 619 - The port was disconnected
This error can be resolved by following these steps:
· Restart your computer and wait until all applications have completely
loaded before trying to reconnect.
· Check your modem and phone cables are connected securely.
· If your problem has still not been resolved uninstall and reinstall
your Broadband modem. For information on how to do this please refer to
the ADSL modem setup instructions
or the installation cd that was provided with your modem
Error 629 - The port was disconnected by the local machine
This can be resolved by following these steps:
· Restart your computer and wait until all applications have completely
loaded before trying to reconnect.
· If your problem has still not been resolved uninstall and reinstall
your Broadband modem. For information on how to do this please refer to
the ADSL modem setup instructions
or the installation cd that was provided with your modem
Error 631 -The port was disconnected by the user
Usually this is a one-off glitch which happens when the Connection Progress
is interrupted by the user or another program on the PC. In order to resolve
this:
· Restart your computer and wait until all applications have completely
loaded before trying to reconnect.
Error 633 -The port is already in use / not configured for Remote Access
Dialout
This error can be best remedied by:
· A restart of your computer tends to resolve 50% of cases with
this error message
· Disable any Firewall Software and try to connect again...
· Try uninstalling and reinstalling the Modem. For information
on how to do this please refer to the ADSL
modem setup instructions or the installation cd that was provided
with your modem.
Error 645 - Internal Authentication Error
This problem tends to occur when using Windows 98 or Windows ME. This
can be resolved by following these steps:
· Try uninstalling and reinstalling the Modem. For information
on how to do this please refer to the ADSL
modem setup instructions or the installation cd that was provided
with your modem.
· Windows 95/98 - This error can occur if the ‘Require encrypted
password’ option is enabled on the ‘Server Types’ tab
in the connection's properties, or an incorrect user name or password
have been entered. See
MS KB Article Q199780
· All versions of Windows - This error can occur if you are attempting
to connect to a Windows 2000 domain that has had a RRAS (Routing and Remote
Access Services) server log on without administrative privileges. See
MS KB Article 227747
Error 651 - Your modem has reported an error
This error usually occurs with Windows 2000 when the Internet connection
has become corrupted. This can be resolved by following these steps:
· Try uninstalling and reinstalling the Modem. For information
on how to do this please refer to the ADSL
modem setup instructions or the installation cd that was provided
with your modem.
Error 678 - The Computer you are dialing into is not answering
This error normally occurs when using Windows XP. This can be resolved
by following these steps:
Windows XP
· Restart your computer and wait until all applications have completely
loaded before trying to reconnect.
· Click on the Start Menu and then select Run. In the box which
appears type the word command in order to open the command prompt and
then click OK. In the black command prompt window, type netsh interface
ip reset log.txt and click on Enter on your keyboard. Then type exit into
the command prompt and then click on Enter on your keyboard. Now restart
your computer and reconnect to the Internet.
Other Operating Systems (Windows 98/ME/2000)
· Try uninstalling and reinstalling the Modem. For information
on how to do this please refer to the ADSL
modem setup instructions or the installation cd that was provided
with your modem.
Error 680 - No dial tone
This error usually means there is a problem receiving the Broadband signal
at your modem. An error 680 / 619 would usually also mean you do not have
a solid green ADSL light on the modem. This can be resolved by following
these steps:
Ensure you have checked the following:
· Does your telephone Work? (if not you may have a fault with your
telephone line)
· Is the cable from the modem to the filter secure at each end?
· Are you using a home-made extension line? Broadband requires a
solid copper (round) extension.
If, after checking the above points, you are still not seeing a solid
green ADSL light, please contact the broadband helpdesk on 08708770000
Error 680 and both modem lights are solid green
If the modem installation seems successful and you have two solid green
lights on your modem but are still receiving the error message- 680: No
dial tone, then:
· If you have an internal 56k modem please disable the modem as
follows
o Right click on the My Computer Icon on your desktop and then select
Properties
o If you have a Device Manager tab along the top select this, otherwise
select the Hardware tab along the top and then click on the Device Manager
button
o In the Device Manager click on the + sign on the Modem selection and
then...
o Identify and right click your modem icon and select Disable / Properties
and then Disable in this Hardware Profile
o After you have completed this, close down the Device Manager and then
restart your computer and try to reconnect to the Broadband connection.
Error 691 - Access denied because username / password is invalid on
the domain
This means your connection attempt has been refused due to incorrect
login details. This can be resolved by following these steps:
· Ensure you are using the correct username and password. The format
for entering your username is your-user-name@dsl.prodigynet.co.uk
· Please also bear in mind the password is case sensitive, check
your Caps Lock function (The light on your keyboard should not be lit)
on the keyboard to ensure you are not typing capital letters when you
intend to type in lower-case.
· Even if your username and password is automatically saved from
previous connections it is possible for this information to become corrupted.
Please delete anything saved and attempt to retype the correct information.
Error 797 - The connection failed because the modem or other connecting
device failed
This can be resolved by following these steps:
· Restart your computer and wait until all applications have completely
loaded before trying to reconnect.
If your problem has still not been resolved uninstall and reinstall your
Broadband modem. For information on how to do this please refer to the ADSL
modem setup instructions or the installation cd that was provided with
your modem
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