| 1 | How do Resource route my calls?
Using CPS (carrier pre-selection) which means you don’t need smart boxes (no more call leakage) or PBX programming – BT will route all calls via Resource at the local exchange.
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| 2 | Can I CPS any line?
CPS works on BT lines only, except for BT's Low User scheme and BT payphones. Featurelines require a special BT form to be completed.
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| 3 | Is there any reduction in line quality?
Resource only use tier 1 network providers so their wont be any reduction in line quality.
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| 4 | How are calls billed?
Calls are billed per second and not rounded up to the nearest penny.
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| 5 | Can I make premium rate calls?
Resource automatically bar premium rate calls to protect customers from fraudulent use of their lines. If you are required to make premium rate calls this bar can be removed.
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| 6 | If I don't want to use this service for a particular call?
All you do is dial 1280 before the number you wish to call and it will be routed back via your main line provider e.g BT
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| 7 | How long does it take to set-up?
It take 10 working days from receiving your application (both calls & line rental)
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| 8 | What are non-geographic and premium-rated numbers?
They are numbers that do not specify the physical location of the number being called. For example, if you were calling an 0121 or 0161 number you would know you were calling numbers based in the Birmingham or Manchester area.
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| 9 | How do Resource keep their rates so low?
Resource buy bulk usage from several major carriers, including BT Wholesale. We use the most advanced technology available to route calls through the system allowing us to obtain the best rates from those companies at all times. Our level of efficiency and low overheads contribute to the maintenance of our rates. Resource rates are generally stable, and although can change, usually this would be a reduction.
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| 10 | Will there be any Network quality reduction?
There wont be any reduction in call quality because Resource only use tier 1 networks to route your calls.
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