Mobile - Terms and Conditions
1. Explanation of Certain Words
"Content" means textual, visual or other information, software, photos, video graphics, music, sound and other material appearing on or available through the Service including all information supplied by content providers from time to time; "Minimum Period" means a period of 12 months (or any other period agreed in writing) from the day on which Service is first provided; "Mobile Phone" means a cellular telephone together with its original battery, mains charger and SIM Card; "Network" means the mobile telecommunication system run by the network provider; "Service" means any or all of the following services: airtime service enabling you to make or receive calls and to send and receive data by means of the Network, the ability to send and receive e-mail via the Internet, the ability to access information from the Internet, and any additional services we agree to provide to you; "SIM Card" means the card which you need to use the Service;
2. Provision of and Use of the Service
(a) The Service is not available in all parts of the UK/ other countries and may be restricted to certain areas within those countries where access to the Service is possible.
(b) Customers wishing to make international calls or use our international roaming service may be asked to demonstrate
a satisfactory billing history or to pay a deposit. If using your Mobile Phone abroad, you will be charged for incoming calls.
(c) Resource may use our discretion to refuse to provide any part of the Service to you. Service is not fault free and it may be impaired by geographical, atmospheric or other conditions or circumstances beyond our control.
(d) Resource will do our best to provide Service to you by any agreed date but we do not guarantee to do so.
3. Things Resource may have to do
Occasionally Resource may have to:
(a) alter the number of your Mobile Phone, or any other name, code or number associated with the Service;
(b) temporarily suspend the Service (or any part of it) for operational/security reasons or in an emergency;
(c) bar certain numbers from the Service on a temporary or permanent basis in circumstances where it is necessary ; or
(d) reduce the number and length of voice and text messages.
(e) change your mobile network.
4. Charges for Service
Resource may apply a usage limit to your account and may suspend your Service if this limit is exceeded. It is possible, especially when making international calls/roaming, to exceed your limit. You will be liable for all Charges incurred.
5. Customer Responsibilities
(a) You must use your mobile phone/SIM Card/the Service in the way described in the User Guides/other instructions.
(b) You agree:
(i) to take adequate precautions to prevent damage to/ unauthorised use/theft of the SIM Card/Mobile Phone;
(ii) the SIM Card shall at all times remain our property; and
(iii) to inform Resource immediately by telephone if the SIM Card/Mobile Phone is lost, stolen, damaged or destroyed or likely to be used in an unauthorised manner and to co-operate with us in our reasonable security/other checks.
(c) If the SIM card or your Mobile Phone is lost, stolen, damaged or destroyed you will be responsible for any Charges incurred until you have informed us.
(d) You must not use/permit any other person to use the Service
(i) fraudulently or in connection with a criminal offence;
(ii) to send/receive calls or send/receive/upload/download/ use/re-use any material which is offensive, abusive, indecent, defamatory or menacing, a nuisance or a hoax, in breach of any Rights or privacy or otherwise unlawful;
(iii) to cause annoyance/inconvenience/needless anxiety; or
(iv) other than in accordance with the acceptable use policies of any connected networks/relevant internet standards.
6. Our Rights To Bar Or Disconnect Your Mobile Phone
(a) Resource can at our discretion bar your Mobile Phone from making calls (other than to the emergency services) and disconnect it from the Network.
(b) You must pay an unbarring charge and a reconnection charge if the Service is temporarily barred and/or your Mobile Phone is disconnected from the Network for the reasons stated in paragraph 6.a. As a condition of unbarring or reconnecting your Service we may require you to authorise a Direct Debit for the payment of Charges.
(c) If Resource bar your Service because you break this Agreement, the Agreement will still continue. You must pay all Charges until the Agreement is ended by notice.
7. Term & Termination
(a) If this Agreement is ended during the Minimum Period, you must pay the monthly subscription charges up to the end of the Minimum Period. This does not apply if you end the Agreement for the reasons in paragraph 7 (b).
(b) You may end this Agreement at any time by giving us written notice if;
(i) Resource break this Agreement in any way and we do not correct the situation within 7 days of your request;
(ii) Resource go into liquidation or Receivership or
(iii) Resource increase any of the Charges for this Service or change this Agreement to your disadvantage.
8. Change to the Agreement
Resource may change this Agreement/Charges at any time. Resource will give you 30 days' notice before increasing the Charges or changing this Agreement to your disadvantage.
9. Internet Access
(a) For internet access, all the visual, textual or other information published/made available on the Internet using the Service ("Information") whether publicly posted or privately transmitted, is the sole responsibility of the person from which such information originated. The Customer is entirely responsible for all information that is uploaded, emailed or otherwise transmitted via internet access.
(b) Dealings with/interest in promotions/services/merchants found by using your Mobile Internet Phone are solely between you and the person with whom you are dealing.
(c) Access to secure financial transactions will be dependent on the make and model of your Mobile Phone and the third party supplier of Content.
Resource Utilities Limited, 3-9 Broomhill Road, London SW18 4JQ
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